Privacy Policy

Last updated: June 1, 2025

Overview

Rosemma AV Solutions LLC (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when contacting us or using our services.

By using our website or communicating with us, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and home or business address when you request a quote or service.
• Communication Records: Text messages, emails, or phone calls exchanged with us regarding your project.
• Service Details: Information about your AV installation needs, preferences, and property.
• Website Usage: Basic analytics data such as pages visited and browser type (collected anonymously).

How We Use Your Information

We use your information solely to provide and improve our services, including:

• Scheduling and completing your AV installation
• Sending appointment reminders, quotes, and follow-ups via text or email
• Responding to your questions or requests
• Improving our service quality and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Text Messaging

If you provide your phone number and consent to receive text messages, we may send you service-related texts such as appointment confirmations, reminders, and updates. Message frequency varies. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any text message. For help, reply HELP. See our SMS Policy for full details.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or delete your information
• Opt out of text message communications at any time

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.